The Report Card on Public Relations Leaders is a biennial study that surveys leaders and their employees on performance, job satisfaction, trust, culture and engagement. The Center has conducted two studies, and the results will surprise you.
2017 Report Card on Public Relations Leaders
In 2015 the Plank Center for Leadership in Public Relations and Heyman Associates produced its first Report Card on PR Leaders. Leaders earned passing grades for the five areas examined—leadership performance, job engagement, trust in the organization, work culture and job satisfaction—but crucial gaps highlighted areas for improvement.
Nearly 1,200 PR leaders and professionals in the U.S. recently completed the same survey. Grades for leadership performance and trust were unchanged in 2017 but slipped for work culture, job engagement and job satisfaction. The overall grade for PR leaders fell from B- to C+. Gaps between leaders’ and employees’ perceptions of the five areas remained wide, while gender differences deepened.
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2015 Report Card on Public Relations Leaders
The first Plank Center Leadership Report Card on communication leaders highlights a Grand-Canyon-sized gap between leaders’ evaluations of their own performance and those of their employees. Leaders earned high marks for work engagement but lagged in job satisfaction, workplace trust and culture.
The grades are based on a survey* of 838 U.S. public relations executives and managers that was conducted by the Plank Center for Leadership in Public Relations and Heyman Associates. Survey participants rated the performance of their top PR leader and the quality of their workplace culture, and then evaluated their own levels of work engagement, trust in their organization, and job satisfaction. Grades were assigned based on mean scores for professionals’ responses.